Call Center
Easy Call Center Integration
Call Center Optimization from Sharva
Improved experience
Easy access to customer’s purchase history, gift card balances, loyalty points and more with the help of customer profiles thats created on the Sharva Back Office
Customer Connection
Calculate instantly the distance between nearby stores and customers, working hours, display and contact information.
Increased Productivity and Improved Customer Service
Phone operators who are trained to offer customers quick and easy experience for order or any service-related queries
Provide customer’s the option to track their orders online which is also seamlessly synchronised with the call centre and delivery dispatch team
Orders that can be sent straight to the kitchen and deliveries which can be routed to the nearest location
Customize store specific minimum order amount and delivery charges with a centralized phone support
World-Class Call Center Optimization
Built with customer’s in mind: Orders can be re-routed or cancelled when necessary from the call centre. Complete integration of loyalty programs, purchase history and addresses of customers.
Critical information provided: Order can be tracked as well as labelled as placed, waiting, accepted, confirmed, cancelled, delivered etc
Improve loyalty and transaction size: Allowing you to leverage, upsell and promote based on customer’s order history that integrates with the customer loyalty program
Stay in control: Easy access to reporting tools such as store sales, order type, summary and more. Be updated with activities and consolidated reports